Samples
Samples of all our
wedding invitation designs are available to order and are limited to two per
customer due to the high volume of requests.
The cost of samples is
credited back to the client on any subsequent stationery order made, up to
the value of two samples only. The cost of samples will be credited back to the client in their interim invoice. Requests for more than two samples will only be accepted at the discretion of Pink and Blue. In this instance the amount credited back to the client on any subsequent stationery order will not exceed the value of two samples.
Samples are available
for the personal use of clients and on the understanding that the sample
will not be copied whole or in part or in any way by either you or a third party. Ordering
Space in the design diary is offered to clients on a first come, first served basis and clients should contact the studio to check availability in the design diary for their wedding.
Clients are offered a delivery date to based upon availability in the diary and upon their acceptance of this date, Pink and Blue will provisionally pencil them into the design diary.
Provisional bookings are held for up to 14 days and a place in the design diary is guaranteed only upon receipt of a completed order form and a 50% deposit.
After 14 days Pink and Blue reserves the right to cancel any provisional bookings which have not been confirmed by way of an order form and deposit and offer the date to an alternate client.
Wording for guest inserts, place cards and table plans will only be accepted as
a word document via email.
Wording for any
stationery where the standard example wording isn't used will only be accepted
as a word document via email.
Proofs
All preliminary proofs
are provided in PDF format via email. It is the responsibility of the client to check all proofs provided to ensure that all details, spelling and grammar are correct.
Once the client has
approved all PDF proofs and they have confirmed no further changes are required, hard copy final
proofs will be produced.
Changes made at the request of the client after receipt of the hardcopy proofs will incur a print run fee of £5 per hardcopy proof. Proofs are sent out to the client by Royal Mail recorded delivery and require a signature upon delivery. Pink and Blue would advise clients returning their proofs to the studio to also use recorded delivery.
Amendments made after final proof approval will incur a fee if production of your stationery has commenced.
Lead Times
Lead times for wedding invitation samples are approximately 14 days. Lead times do fluctuate and you will be advised of the lead time upon placing an order sample. Lead times for wedding
invitations, evening invitations and rsvps are generally 6-8 weeks from receipt
by Pink and Blue of approved proofs.
Lead times for remaining
stationery items are generally 4 weeks from the receipt of the details for
wedding day stationery.
Lead times are dependant upon the co-operation of the client in submitting information to Pink and Blue in a timely manner and by the dates set out in the production schedule.
Lead times may fluctuate
and those quoted are subject to change. Clients will be given more accurate timings upon ordering
Payment A 50% non-refundable
deposit equal to the total order value is required with stationery orders
before work can commence and to guarantee a space in the design diary. Where the order total is less than £100, full remittance is required with the stationery order. Work on an order will commence upon receipt of cleared funds from the client.
Where the delivery of an order is due 8 weeks or less from the date of placing an order, full remittance is required. Where the delivery of an order is due more than 8 weeks from the date of placing an order, a 50% deposit, equal to the order total, is required upon placing an order.
For orders where only
pre-wedding or wedding
day stationery is ordered:
the remaining balance
will become payable 8 weeks prior to the agreed delivery date of the items you
have ordered.
For orders where
pre-wedding and wedding
day stationery is ordered:
The remaining balance
will be payable in two parts: an invoice to bring total payments up to the
value of your pre-wedding stationery will be raised and become payable 8 weeks
prior to the agreed delivery day of these items. The outstanding balance
on the order will then become payable 8 weeks prior to the delivery of your
wedding-day stationery.
Orders for single items
eg. table plans, signature mats and wedding post boxes ( that are not part of a full order )
Full payment, including delivery is required upon placing an order.
Prices
Current price lists are available on the Pink and Blue website. Pink and Blue reserves the right to change prices without prior notice.
Delivery
Stationery orders are always dispatched in two parts, pre-wedding stationery items first and then wedding day stationery items. Pink and Blue do not charge for packaging your order, only delivery.
Orders are dispatched using UPS couriers and parcels are delivered within 1-2 days of having been dispatched. Orders are fully insured and trackable. Clients may request a guaranteed next day delivery by UPS however, this would incur a supplementary payment. Pink and Blue reserves the right to use the most appropriate method of delivery for your order and also reserves the right to use any alternate suitable courier such as Royal Mail Special Delivery.
Recycling and Environment
Pink and Blue adopt a 'paperless invoicing' policy and all invoices and receipts issued by Pink and Blue are sent as pdf documents, to minimise the unncessary use of paper. If you require paper invoices please indicate this on your order form.
Where possible, materials received by Pink and Blue from suppliers such as cardboard boxes, bubble wrap or packing fillers that are in good condition, are reused to package client orders. Where packaging materials are not suitable to reuse they are always recycled. If you object to your order being packaged using recycled materials please inform the studio.
Pink and Blue endeavour to keep wastage to a minimum and where offcuts of card and paper cannot be used they are recycled appropriately.
Product representation
Pink and Blue has
endeavoured to represent all stationery collections and accessories accurately.
However, there are
limitations to how colours and materials used in our stationery appear within
the website. Therefore, we would always recommend that clients order a sample prior to placing in order.
Variations
Due to the handmade
nature of stationery items there will be slight variations between items, these
are not faults. Similarly, card colours may vary very slightly between batches, these are not deemed faults and arise from the normal production of card at the paper mill. We will always use the same card from the same batch to avoid this where possible.
If for any reason
materials used to produce stationery become unavailable, Pink and Blue reserve
the right to substitute them with suitable alternatives and would discuss this with the client prior to making the substitution.
Safety
Stationery collections
and accessories are not intended for use by children due to the choking
hazards presented by the small embellishments used in our designs. Please
keep them out of the reach of children.
Data Protection
Pink and Blue will not
share any information you provide with third parties.
Copyright
All designs and content
of this website are the sole property of Pink and Blue and are covered by copyright . Designs may not be copied in whole or in part or reproduced in any way.
Designs created for a client as part of a bespoke order are the sole property of Pink and Blue. Pink and Blue reserves the right to add these designs to their portfolio. Images and photographs may not be copied without
prior permission by Pink and Blue.
Infringement of copyright
will be vigorously pursued.
It is the responsibility
of the client to obtain permission for printed reproduction of any
material, e.g. poems or hymns to be included in stationery. The client
indemnifies Pink and Blue against any action brought against it for breach
of copyright.